Delivery & Return Policy

Delivery


1. Standard delivery time is 7-14 working days. it may vary depending on various circumstances

2. Delivery Date of an order is calculated from the date customer makes payment and not necessarily the date order was picked on

3. We cannot commit a delivery time but the date of delivery as the delivery is being done by a 3rd party contracted logistics company

4. Free delivery is applicable only on first attempt at delivery. Please have someone available to receive the delivery in your absence. If you want to reschedule the delivery, please call us 3 days in advance to change the delivery date.

5. Garments not collected within one month of delivery date will be donated to a charity organization unless it is an informed delay in acceptance of the delivery


Returns


No Refunds/Exchanges:

We do not accept returns or exchanges however we offer free corrections incase the item you purchased is defective. If you receive a defective item, please contact us at 9136583164 or sew@designeratdoor.in with details of the product and the defect within 7 Days of product received.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail/SMS/Phone Call , within 24-48 hrs, whether you are entitled for free correction of defect, As all products sold by designer at door Services Pvt Ltd are made on order and keeping client specification in mind.

Some items are non-refundable and non-exchangeable. These include:

Items worn once

Alteration done by someone other than Designer at door Services Private Limited Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid by you. You are responsible for any loss or damage to your purchase during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.


Exceptions


1. Order Cancelled – In case of order been cancelled there will a 50% deduction from total value

2. No cash refunds – Refunds are made in form of Credit Notes/Credit Voucher/or in Form of Designer Money: Which is only redeemable with Designer at door Services Pvt. Ltd.

3. Other Refunds: Is subject to sole discretion of Designer at door Services & is done only via at par cheque/Online transfer or directly to source account within 15 working days.